Select the support right for you

UC Berkeley is consolidating over 100 student systems into one. Students, instructors, and staff are now accessing new functionality through CalCentral. This transition will take time. Please visit sis.berkeley.edu for information and resources.

If you experience any technical issues in CalCentral, please contact the Student Information Systems (SIS) Production Support team immediately. Thank you in advance for your patience.

Technical Support: sishelp@berkeley.edu

   
 

Instructors, Advisors and Employees

SIS users can contact SIS Production Support in three ways:

  1. E-mail:  sishelp@berkeley.edu
  2. Call: 510-664-9000 (then select 6 from the menu)
  3. Submit a ticket: https://berkeley.service-now.com/ess/create_incident
    - In the “Affected Service” section, please choose “SIS - Student Information Systems”

(Note: CalNet ID required to submit a ticket)   

 

 

Undergraduate Students

Visit: studentcentral.berkeley.edu/open-case

Graduate Students

Please contact your advisor: 
Departments Directory Page

Parents and Caregivers

Visit: studentcentral.berkeley.edu/open-case
   

End user support is an important part of making a system work, and SIS is committed to providing strong support.